Senior Client Success Manager
Remote – USA
$80k - $100k+ DOE
Our client is a leader in the B2B technology space, seeking a Senior Client Success Manager to build and maintain strong customer relationships, ensuring long-term success and maximum value from their products and services. This role is focused on customer retention, satisfaction, and growth, working closely with internal teams to deliver an exceptional client experience.
Key Responsibilities:
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Act as the primary point of contact for key customers, managing and growing relationships.
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Proactively engage with clients to understand their goals, challenges, and needs.
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Develop and execute customer success strategies to maximize product adoption and value.
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Monitor customer health metrics, track key performance indicators, and report on client outcomes.
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Lead onboarding, training, and ongoing support to ensure a smooth customer journey.
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Identify upsell and cross-sell opportunities to expand client engagement.
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Gather feedback and collaborate with internal teams to improve products and services.
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Manage customer escalations and ensure issues are resolved quickly and effectively.
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Conduct regular business reviews and performance analysis to showcase value and drive retention.
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Advocate for customers within the organization, ensuring their needs are prioritized.
What We’re Looking For:
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4+ years of experience in customer success, account management, or client services.
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Strong background in customer retention strategies and upselling/cross-selling.
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Ability to analyze customer data and usage trends to identify improvement opportunities.
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Experience managing customer success programs and optimizing the client lifecycle.
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Excellent communication and relationship-building skills.
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Strong problem-solving and critical-thinking abilities with a proactive mindset.
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Ability to manage multiple accounts and prioritize tasks effectively.
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Familiarity with CRM tools, customer success platforms, and analytics software.
Preferred Qualifications:
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Advanced degree in Business, Marketing, or a related field.
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Certification in Customer Success or Account Management.
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Experience in SaaS, technology, or B2B industries.
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Knowledge of customer success best practices and frameworks.
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Experience managing enterprise-level accounts and handling escalations.
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Multilingual abilities are a plus.
If you’re passionate about delivering exceptional customer experiences and driving long-term success, get in touch today!